Refund and Returns Policy

At BladeDaso, we stand behind the quality of our products. Please review our complete Returns, Refunds, and Cancellations policy below.

1. 60-Day Return Policy

Our return policy is valid for 60 days from the date you receive your order. If 60 days have passed since your package was delivered, we unfortunately cannot offer a refund or exchange.

  • Eligibility: To qualify for a return, the item must be in its original packaging and possess verified functional defects.
  • Change of Mind: We do not offer refunds for simple change-of-mind purchases. Exceptions may be evaluated on a case-by-case basis under special circumstances, provided satisfactory proof of purchase is submitted.
  • Proof of Purchase: A valid receipt or order confirmation email is required to process any return.

Non-Returnable Items

The following categories are strictly exempt from returns:

  • Gift cards
  • Custom-made or personalized products
  • Downloadable software products
  • Health and personal care items
  • Perishable goods, intimate/sanitary items, hazardous materials, or flammable liquids/gases

2. Order Cancellations

Due to our fast order-processing times, cancellations are strictly time-sensitive:

  • Timeframe: Cancellations are accepted within 60 minutes of order placement.
  • Eligible Items: Cancellations apply only to full-priced items. Sale or promotional items cannot be canceled once submitted.
  • How to Cancel: If you need to cancel your order within the 60-minute window, email [email protected] immediately with your order details.

3. Exchanges & Defective Items

We only replace items if they arrive defective or damaged. If you received a damaged item and need an exchange for the exact same model, please email us at [email protected] with photos or videos demonstrating the defect.

4. Refund Process

  1. Initiate Request: Email our support team at [email protected] with your proof of purchase and evidence of functional defects.
  2. Inspection & Approval: Once your returned item is received and inspected at our warehouse, we will email you an update regarding the approval or rejection of your refund.
  3. Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original credit card or payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund after receiving our approval notification, please follow these steps:

  1. Re-check your bank account statement.
  2. Contact your credit card company—it can take several business days for refunds to officially post.
  3. Contact your bank, as processing times vary between financial institutions.
  4. If you have completed these steps and still have not received your refund, please contact us at [email protected].

5. Return Shipping & Guidelines

  • Shipping Responsibility: Customers are responsible for paying all return shipping costs. Initial and return shipping fees are non-refundable. If a refund is issued, the cost of original shipping will be deducted from your total.
  • Tracking & Insurance: If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without carrier tracking.
  • Final Authorization: Refunds will only be finalized once the returned item is physically received, inspected, and verified against all policy requirements.